SHIPPING POLICY AND FULFILLMENT PROTOCOL
Last Updated August 2026
1. COMMITMENT TO LOGISTICAL EXCELLENCE
At Elage International, operated by Elage and Acosta Import and Export LLC, we take extraordinary care to deliver our premium Açaí + Protein formula directly to your doorstep. Since our formula is bottled in high-quality aseptic glass bottles to ensure maximum freshness and biological purity, we have created a comprehensive shipping framework that prioritizes safety, speed, and complete operational transparency. By placing an order on our website https://www.elageinternational.com, you acknowledge and agree to the shipping terms outlined in this policy.
2. PROCESSING TIMELINES AND FULFILLMENT SCHEDULES
All orders are meticulously verified processed and packaged directly at our dedicated Florida operational facility. Standard order processing typically requires one to two business days from the moment your order is successfully placed and cleared through our secure payment gateway. Please note that processing times may slightly extend during peak holiday seasons or high volume promotional launches. Business days are defined strictly as Monday through Friday excluding official United States federal holidays. Orders placed on weekends or official federal holidays will begin processing on the following active business day.
3. SHIPPING RATES AND ESTIMATED DELIVERY TIMEFRAMES
Shipping charges are dynamically calculated at checkout based on the final weight of your shipment the selected shipping speed and your exact delivery destination within the United States. We partner with established nationwide logistics providers including United Parcel Service Federal Express and the United States Postal Service. Delivery timeframes presented during checkout are highly reliable estimates provided directly by our logistics carriers. While we make every effort to ensure prompt delivery we cannot legally guarantee exact arrival dates due to unforeseen logistics variables beyond our direct control such as severe weather events or carrier network congestion.
4. ADDRESS VERIFICATION AND CUSTOMER RESPONSIBILITY
To ensure seamless and accurate delivery you must provide a complete accurate and fully verifiable shipping address during checkout. This includes precise street details apartment or suite numbers city state and postal code. Elage and Acosta Import and Export LLC is not financially or legally liable for orders delayed misrouted or lost due to incorrect incomplete or outdated address information provided by the customer. If a package is returned to our facility as undeliverable due to an address error you will be responsible for the reshipment costs required to dispatch your order to the corrected address.
5. CARRIER HANDOFF AND RISK OF LOSS
In strict accordance with United States commercial standards the legal title and risk of loss for all items purchased from our Site pass directly to you the exact moment we securely hand your package over to the designated shipping carrier. Once the carrier takes physical possession of your package they assume custody of the shipment. While we custom engineer our protective packaging to withstand standard shipping friction we do not hold legal liability for delays disruptions or physical mishandling caused independently by the shipping carrier.
6. LOST STOLEN OR MISPLACED PACKAGES
We understand how frustrating it is when a delivery does not arrive as expected. If your tracking information officially indicates that your order was successfully delivered but you have not physically received it we recommend taking the following immediate steps. First check all potential delivery locations around your property such as side doors porches or mail receiving areas. Second check with neighbors or building managers who may have accepted the package on your behalf. Third contact the carrier directly with your official tracking number to initiate a localized driver search.
If your package remains missing after forty eight hours please contact our executive support team at marilene.elage@elageinternational.com so we can assist you in filing an official carrier claim. Please note that we are not obligated to issue immediate refunds or replacements for packages officially confirmed as delivered by the carrier unless an official carrier investigation confirms loss or theft in transit.
7. CLIMATE CONTROL AND WEATHER CONSIDERATIONS
Our Açaí + Protein formula is packaged in climate stable aseptic glass designed to preserve structural purity under standard transit conditions. However during extreme seasonal heatwaves or severe freezing conditions across certain geographic regions of the United States we may temporarily adjust or hold outbound shipments to protect the product integrity during transit. If a temporary climate hold is applied to your order our logistics team will notify you promptly via email with updated fulfillment expectations.
8. PACKAGE INSPECTION AND TRANSIT DAMAGE PROTOCOL
Because our formulas are housed in premium glass bottles we take extraordinary care in securing every shipment.
Upon receiving your package please inspect the external shipping carton immediately for any obvious signs of severe impact leakage or structural damage. If your product has suffered physical damage in transit such as broken glass compromising the formula you must notify us within exactly forty eight hours of the official carrier delivery timestamp. Please send an email to marilene.elage@elageinternational.com containing your full legal name order ID and clear high resolution photographs showing both the damaged external shipping box and the compromised internal glass bottle. Our team will review the evidence and provide an appropriate resolution such as a complimentary replacement shipment or a proportional credit.
9. PO BOXES AND RESTRICTED LOCATIONS
Due to the physical weight dimensions and delicate nature of our glass bottle shipments certain expedited carrier services may not deliver to Post Office Boxes APO FPO or DPO addresses. If you specify a restricted address at checkout we may contact you to request an alternative physical street address to ensure safe compliant and prompt delivery.
10. FORCE MAJEURE AND LOGISTICAL DISRUPTIONS
Elage and Acosta Import and Export LLC shall not be held liable for any failure or delay in shipping performance resulting from events beyond our reasonable operational control. These events include but are not limited to acts of God natural disasters severe weather anomalies government mandates labor disruptions transport gridlock or national supply chain disruptions.
11. OFFICIAL LOGISTICS CONTACT INFORMATION
For any questions tracking assistance or logistical inquiries regarding your shipment please reach out to our dedicated logistics support team. All official shipments originate directly from our Florida operational hub.
Elage and Acosta Import and Export LLC 253 NW 166th Avenue Pembroke Pines Florida 33028 Logistics Support marilene.elage@elageinternational.com Website https://www.elageinternational.com
SHIPPING POLICY AND FULFILLMENT PROTOCOL
Last Updated August 2026
1. COMMITMENT TO LOGISTICAL EXCELLENCE
At Elage International, operated by Elage and Acosta Import and Export LLC, we take extraordinary care to deliver our premium Açaí + Protein formula directly to your doorstep. Since our formula is bottled in high-quality aseptic glass bottles to ensure maximum freshness and biological purity, we have created a comprehensive shipping framework that prioritizes safety, speed, and complete operational transparency. By placing an order on our website https://www.elageinternational.com, you acknowledge and agree to the shipping terms outlined in this policy.
2. PROCESSING TIMELINES AND FULFILLMENT SCHEDULES
All orders are meticulously verified processed and packaged directly at our dedicated Florida operational facility. Standard order processing typically requires one to two business days from the moment your order is successfully placed and cleared through our secure payment gateway. Please note that processing times may slightly extend during peak holiday seasons or high volume promotional launches. Business days are defined strictly as Monday through Friday excluding official United States federal holidays. Orders placed on weekends or official federal holidays will begin processing on the following active business day.
3. SHIPPING RATES AND ESTIMATED DELIVERY TIMEFRAMES
Shipping charges are dynamically calculated at checkout based on the final weight of your shipment the selected shipping speed and your exact delivery destination within the United States. We partner with established nationwide logistics providers including United Parcel Service Federal Express and the United States Postal Service. Delivery timeframes presented during checkout are highly reliable estimates provided directly by our logistics carriers. While we make every effort to ensure prompt delivery we cannot legally guarantee exact arrival dates due to unforeseen logistics variables beyond our direct control such as severe weather events or carrier network congestion.
4. ADDRESS VERIFICATION AND CUSTOMER RESPONSIBILITY
To ensure seamless and accurate delivery you must provide a complete accurate and fully verifiable shipping address during checkout. This includes precise street details apartment or suite numbers city state and postal code. Elage and Acosta Import and Export LLC is not financially or legally liable for orders delayed misrouted or lost due to incorrect incomplete or outdated address information provided by the customer. If a package is returned to our facility as undeliverable due to an address error you will be responsible for the reshipment costs required to dispatch your order to the corrected address.
5. CARRIER HANDOFF AND RISK OF LOSS
In strict accordance with United States commercial standards the legal title and risk of loss for all items purchased from our Site pass directly to you the exact moment we securely hand your package over to the designated shipping carrier. Once the carrier takes physical possession of your package they assume custody of the shipment. While we custom engineer our protective packaging to withstand standard shipping friction we do not hold legal liability for delays disruptions or physical mishandling caused independently by the shipping carrier.
6. LOST STOLEN OR MISPLACED PACKAGES
We understand how frustrating it is when a delivery does not arrive as expected. If your tracking information officially indicates that your order was successfully delivered but you have not physically received it we recommend taking the following immediate steps. First check all potential delivery locations around your property such as side doors porches or mail receiving areas. Second check with neighbors or building managers who may have accepted the package on your behalf. Third contact the carrier directly with your official tracking number to initiate a localized driver search.
If your package remains missing after forty eight hours please contact our executive support team at marilene.elage@elageinternational.com so we can assist you in filing an official carrier claim. Please note that we are not obligated to issue immediate refunds or replacements for packages officially confirmed as delivered by the carrier unless an official carrier investigation confirms loss or theft in transit.
7. CLIMATE CONTROL AND WEATHER CONSIDERATIONS
Our Açaí + Protein formula is packaged in climate stable aseptic glass designed to preserve structural purity under standard transit conditions. However during extreme seasonal heatwaves or severe freezing conditions across certain geographic regions of the United States we may temporarily adjust or hold outbound shipments to protect the product integrity during transit. If a temporary climate hold is applied to your order our logistics team will notify you promptly via email with updated fulfillment expectations.
8. PACKAGE INSPECTION AND TRANSIT DAMAGE PROTOCOL
Because our formulas are housed in premium glass bottles we take extraordinary care in securing every shipment.
Upon receiving your package please inspect the external shipping carton immediately for any obvious signs of severe impact leakage or structural damage. If your product has suffered physical damage in transit such as broken glass compromising the formula you must notify us within exactly forty eight hours of the official carrier delivery timestamp. Please send an email to marilene.elage@elageinternational.com containing your full legal name order ID and clear high resolution photographs showing both the damaged external shipping box and the compromised internal glass bottle. Our team will review the evidence and provide an appropriate resolution such as a complimentary replacement shipment or a proportional credit.
9. PO BOXES AND RESTRICTED LOCATIONS
Due to the physical weight dimensions and delicate nature of our glass bottle shipments certain expedited carrier services may not deliver to Post Office Boxes APO FPO or DPO addresses. If you specify a restricted address at checkout we may contact you to request an alternative physical street address to ensure safe compliant and prompt delivery.
10. FORCE MAJEURE AND LOGISTICAL DISRUPTIONS
Elage and Acosta Import and Export LLC shall not be held liable for any failure or delay in shipping performance resulting from events beyond our reasonable operational control. These events include but are not limited to acts of God natural disasters severe weather anomalies government mandates labor disruptions transport gridlock or national supply chain disruptions.
11. OFFICIAL LOGISTICS CONTACT INFORMATION
For any questions tracking assistance or logistical inquiries regarding your shipment please reach out to our dedicated logistics support team. All official shipments originate directly from our Florida operational hub.
Elage and Acosta Import and Export LLC 253 NW 166th Avenue Pembroke Pines Florida 33028 Logistics Support marilene.elage@elageinternational.com Website https://www.elageinternational.com